About Us

PCS Custom Training Solutions LLC was established in 2016. Our sister firm, Proactive Compliance Services, has been providing Environmental, Health, and Safety consulting and training services since 1999. We serve the manufacturing, construction, utility, environmental services, and chemical manufacturing industries.

PCS applies the expertise and innovative approach our sister company is known for to create tailor-made, interactive, and engaging eLearning that gets results—a safer workplace with reduced risks.

We rely on the subject matter expertise of our consultants and partner with our clients to create practical, interactive training that:

  • meets or exceeds regulatory requirements,
  • focuses on site-specific workplace hazards, and
  • engages and empowers the learner.
Patti Carey presenting
Photo credit Dr. Susan Garlinghouse

Our Founder

Patti Carey graduated from Cornell University (go Big Red!) and worked as an Industrial Hygiene Technician at an EPA Superfund Site, an Operations/Safety Manager, Safety and Health Manager, Training and Consulting Manager, and EH&S Manager before going into consulting more than 20 years ago.

She specializes in providing common-sense consulting and training to all sectors of the business world. Her clients value her practical, results-driven approach, her ability to build consensus at all levels of the organization, her interactive style of training, and her down-to-earth sense of humor.

Patti’s areas of specialty include OSHA 10- and 30-Hour Construction Courses (as an Authorized Outreach Trainer since 2006), OSHA HAZWOPER training, Permit-Required Confined Space Entry and Rescue, Hazard Communication, Respiratory Protection, Fall Protection, and Lockout/Tagout Training.

Patti walking with a white horse
Photo credit Carien Schippers

Patti likes to play as hard as she works.

A lifelong horsewoman, and former riding instructor, she competes in endurance riding (veterinary-controlled trail races of up to 100 miles in a day) and cross-trains with dressage with her horses, Dunkin and Iggy. (Iggy is pictured here.)

She also loves to hike, often with her previously-down-on-their luck dogs, and write. (Her personal blog can be found at enduranceintrospection.com)

A long time WNYer (Go Bills!) she now lives with her husband, Tom, in rural South Carolina, where she vows to become a more successful gardener, and can get distracted by blue birds and fox squirrels for extended periods of time.

Tom fixes what she breaks and keeps her laughing.

Tim Connelly
Timothy Connelly
Technology Consultant
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Timothy is a native Buffalonian who thrives in process organization, launching projects, and providing active support on matured products.  With diverse experience ranging from on-site demolition work to product management in the food-tech space, he’s able to conceptualize e-learning from both a use case and an administrative perspective.

Earning his Master’s degree in International Trade from the University of Buffalo and his Bachelor’s degree from the State University of New York at Geneseo, he understands the need for quality education in preparing today’s workforce.

Christy Tucker

Christy Tucker
Lead Instructional Designer

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Christy Tucker is a learning experience design consultant with over 20 years of experience helping people learn. She specializes in using scenario-based learning to engage audiences and promote skill transfer to real-world environments. She has created training for a wide range of clients, including Fortune 500 companies, nonprofit associations, state and local government agencies, universities, and more. Christy has been blogging about instructional design and elearning for over 15 years and is a regular speaker at industry conferences and events.

Kayleen Holt headshot

Kayleen Holt
Instructional Designer

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Kayleen Holt has been designing learning experiences for more than 25 years. Her favorite ways to teach are through scenarios, case studies, and performance-based activities that engage, inspire, and make a difference. She has led the development of custom learning solutions and professional development programs for more than 25 U.S. federal government agencies, private sector companies, and nonprofit organizations. She has developed award-winning eLearning and blended courses for safety-driven organizations including the Pipeline and Hazardous Materials Safety Administration (PHMSA), the Federal Emergency Management Agency (FEMA), and the Office of Personnel Management (OPM). She holds a Master of Science degree in Educational Technology, a Graduate Certificate in Online Teaching, and a Bachelor of Arts in English Education.
Bela Gaytan headshot

Bela Gaytán
Instructional Designer

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Bela Gaytán, an award-winning learning and development leader, is a champion for inclusion, diversity, equity, accessibility, and social justice. As a Learning and Performance Improvement Specialist, her skills in instructional design and human performance improvement shine through in the inclusive and accessible learning experiences she crafts. A sought-after speaker, Bela disrupts spaces with authenticity, transparency, and passion for empowering learners and improving organizations.

Bela holds a Bachelor’s in HR Management, a Master’s in Learning & Technology, and is currently pursuing a Doctorate in Performance Improvement. She has worked with a wide range of clients, including Saks Fifth Avenue, NASA, The Equity Consortium, and Lesbians Who Tech. Recognized by Google Developers, Bloomberg News, and as a Top 100 LGBT+ Future Leader Role Model, Bela is a relentless advocate for marginalized communities and building a better world.

Heidi Lambert Reed headshot

Heidi Lambert Reed
Safety Consultant

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Heidi is a continuous improvement specialist disguised an EHS Professional. Her professional passion is operational excellence based on empowered and consistent human performance. She has proven leadership and success across industries including aerospace, electrical contracting, medical device and childhood toy manufacturing. The companies she has supported range in size and organizational maturity, from start-ups navigating a complex regulatory landscape to multinational publicly traded companies measuring KPIs supporting their strategic plans.

Heidi’s skills include lean principles, facilitative leadership and multi-site team alignment and program development.

Roy D. Jackson, III headshot

Roy D. Jackson, III
Safety Consultant

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Roy D. Jackson III, with a background in business management, transitioned into the construction industry as a pipefitter and advanced to construction management. His hands-on experience and passion for safety led him to become a safety professional, working on significant projects for Meta, Tesla, Intel, and Rivian. As an EHS director, Roy oversaw nationwide safety programs and managed international projects, including a Department of Defense contract in Japan.

Roy excels at integrating safety into complex projects, ensuring it remains a top priority without hindering progress. He is a skilled communicator, bridging the gap between executive teams and field operations. In his free time, Roy enjoys golfing, aspires to be a motivational speaker, and engages in philanthropic activities.

And now for something a little different…

We like to have a good laugh at PCS, and we’ve occasionally been accused of having an irreverent sense of humor. In that light, we present to you —

Child's drawing of a person and chainsaw with the text "Do not chanesaw any part of your body"

The actual winner of a safety art contest for kids (art credit to Lola Peluso) judged by Patti

Hand drawn: PCS. What we do do Saves you from boo boo!

One of the non-winners of our team’s new logo contest. Image by Sandy Edwards