Technical Support for Nestle Purina

Access the course

Select your work location to download the course instructions in a PDF. Review these instructions before contacting the Help Desk.

FAQ for All Nestle Purina Sites

@*&%^! If you got to this page, you’re probably already frustrated. We know it’s frustrating when technology doesn’t work the way you expected.

For most issues getting started, the fastest solution is to log out and then register again starting from the correct link shown in your instructions.

If your issue is listed below, click the text to expand it and read more.

I created an account, but I don't see any courses. It says I need a "magic code."

Try logging out and creating an account again with a different username. You can leave the email address blank if needed. Make sure you use the correct link below to register. These links contain the “magic codes” for the courses for each site.

You’ll need to use that link above after logging out. The last part of the link (e.g., NPHAR) is the magic code that gives you the right location options and makes sure you can access the right course after registering. If you just start registering immediately after logging out, you still won’t have access to the training. It needs that “magic code” to work correctly.

I can't find instructions or training for Allentown, Clinton, or Mechanicsburg.

Unfortunately, Nestle Purina Allentown, Clinton, and Mechanicsburg are no longer using this Learning Management System, and the online Contractor Safety Course is no longer available for these sites.

For Allentown: Please contact Eric Frederick or James Overholt ( or regarding any assistance with the Nestle Purina Allentown Contractor Safety orientation.

For Clinton: Please contact Matt Robinson () for assistance with the Nestle Purina Clinton Contractor Safety orientation.

For Mechanicsburg: Please contact Andrew Muhl ( or 717-448-7507) for assistance with the Nestle Purina Mechanicsburg Contractor Safety orientation.

I don't see any options for location when I register for an account.

Make sure you start at the correct link before registering. If you have nothing other than “Choose” for location, then the link is incorrect. Close the current registration form and start again with a new username, using the correct link below to register.

The last part of the link (e.g., NPHAR) is what gives you the right location options and makes sure you can access the right course after registering.

The system says my account was deleted or is inactive.

Nestle Purina migrated their contractor safety orientation to a new system, so your previous account was deleted from the old system. If you completed the safety orientation in the previous Adobe system, your account was probably migrated to the new system. Training records and accounts, usually from the prior 12+ months, are now in the new system.

If you previously registered with a valid email address:
  1. Use the forgot password option to get a new password.
  2. Enter your email address in the form.
  3. Click Search.
  4. If your account exists, the system will send you an email with instructions to set a new password and access your orientation.
If you previously registered without a valid email address (such as a fake email address):

Unfortunately, if we don’t have a valid email address on file for you, we have no way to securely send you a password through the new system..

  1. Submit a technical support request with your name and work location so we can send you your username and login information.
  2. Alternatively, if you would prefer to get started right away, download and follow the instructions for your work site above to register for a new account.
If you are a supervisor with multiple employees who were previously registered:
  1. Submit a technical support request with the names and email addresses of all employees who need access. You can attach a file to your request or note the details in the text of your request, whichever is easier for you.
  2. We will send you the login information for all users within one business day.
How do I access orientation for another site?

If you work for multiple facilities and already have an account, we can enroll you in the additional courses. Fill out the form to contact technical support so we can add the correct course(s) to your account. In your message, note which site(s) you previously worked on and which site you now need access to.

I'm using a shared device, and I completed the training while logged in as someone else.

Unfortunately, if you completed the training while logged in as someone else, you will need to do the training again in order to receive credit.

  1. Log out.
  2. Go to the correct link as shown in your instructions.
  3. Register for a new account in your name.
  4. Complete the training.
I’m a Nestle Purina Employee having issues viewing reports.

If you are only seeing options to take a course, you are likely logged in as a contractor.  Please log out and log back in following this URL: with your Nestle Purina Employee login credentials.

If you are having issues creating your own report, or scheduling reports you have made to send, please reference these instructions.

If your issue persists, please submit a support request.

I’m a Nestle Purina Employee, and I need to add a new Contractor Company to the “Contractor Company” dropdown list.

If you are a Nestle Purina employee with a new contractor company that will need to take the Contractor Safety Course, please submit a support request with the issue type “Add Contractor Company” and include the contractor company’s name in the “Description of your Issue” field. Be sure to note your location when you complete the form.

Please submit new Contractor Company requests by the 8th of each month to see them added by the end of the month, requests submitted later will be rolled into the following month’s submissions.

**Please Note: Contractor Companies can complete the course under Contractor Company: “Not Listed” and still receive full credit. The PCS Help Desk will perform routine data cleanup to later tie users to the correct companies.**

How do I add a Nestle Purina co-worker as a Report Viewer?

To add a co-worker as a Report Viewer in the Learning Management System, please submit a support request below with the issue type “Add Report Viewer” and include that user’s name and email address in the “Description of your Issue” field.

Still Need Help?

If your question isn’t covered in the training instructions or FAQs, submit a ticket to our Help Desk. Please allow one business day for a response.